Shipping policy
Thank you for shopping with Homexom. We are committed to providing a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is completed on our website.
Order Processing
All orders are reviewed and prepared for shipment after payment has been successfully received and verified.
Processing Time
Orders are typically processed within 1–3 business days.
Business days are Monday through Friday and do not include weekends or public holidays.
Orders placed after 5:00 PM (Los Angeles Time) may begin processing on the next business day.
During periods of high demand, holidays, promotional events, or unexpected operational delays, processing times may occasionally require additional time.
Shipping Cost
Homexom is pleased to offer Free Standard Shipping on all orders.
There are no additional standard shipping charges at checkout.
Delivery Time
After an order has been processed and shipped, estimated delivery typically takes:
7–12 Business Days
Delivery times are estimates and should not be considered guaranteed delivery dates.
Shipping carriers, weather conditions, transportation disruptions, holiday schedules, customs procedures, or other factors outside our control may occasionally affect delivery timelines.
Order Tracking
Once your order has been shipped, a tracking number will be provided.
Customers can use the tracking information to monitor shipment progress and delivery status.
Please allow a reasonable amount of time for tracking updates to appear after a package has been handed over to the carrier.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Homexom is not responsible for delays, failed deliveries, or additional shipping expenses resulting from:
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Incorrect addresses
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Missing apartment or unit numbers
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Incomplete customer information
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Undeliverable locations
If you notice an error in your shipping information, please contact us as soon as possible before your order enters the shipping process.
Delivery Delays
While we work hard to ensure timely deliveries, certain circumstances may result in delays beyond our control, including:
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Severe weather conditions
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Natural disasters
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Carrier service interruptions
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Customs inspections
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Peak holiday shipping periods
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Unexpected transportation issues
We appreciate your patience whenever such situations occur.
Lost or Delayed Packages
If your package appears significantly delayed or tracking information has stopped updating for an extended period, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and help determine the best resolution available.
Damaged Shipments
If your package arrives visibly damaged, we recommend taking photographs of both the packaging and the product immediately after delivery.
Please contact our support team as soon as possible so we can review the situation and assist you appropriately.
Returned Shipments
Packages returned due to incorrect shipping information, refusal of delivery, or failure to receive the package may require additional review before reshipment or refund options can be considered.
Additional shipping costs, if applicable, may be the responsibility of the customer.
International Availability
Shipping availability may vary depending on destination and carrier service limitations.
If shipping restrictions apply to your location, you will be notified during checkout or before order fulfillment.
Contact Us
If you have any questions regarding shipping, delivery status, or order tracking, please contact us:
Homexom
Website: https://www.homexom.shop
Email: support@homexom.shop
Phone: +1 530-992-8997
Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States
Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (Los Angeles Time)
We appreciate your business and thank you for choosing Homexom for your home improvement needs.