Refund policy

At Homexom, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth experience from purchase to delivery. If you are not completely satisfied with your order, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging whenever possible.

Items that show signs of use, damage caused by the customer, or missing components may not qualify for a refund.

How to Request a Return

To start a return, please contact our customer support team before sending any item back.

Email: support@homexom.shop

Please include:

  • Your order number

  • The item(s) you would like to return

  • The reason for the return

  • Photos if the product arrived damaged or incorrect

Our support team will review your request and provide return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking information.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.

We may request photos of the product and packaging to help resolve the issue as quickly as possible. Once verified, we will work with you to provide a replacement, refund, or another suitable solution.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days after approval. Please note that your financial institution may require additional time to post the refund to your account.

Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used or altered

  • Items returned after the 30-day return period

  • Products not in their original condition due to customer handling

  • Items missing original parts, accessories, or packaging

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

To request a cancellation, please contact us as soon as possible.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Homexom

Email: support@homexom.shop

Phone: +1 530-992-8997

Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)

We appreciate your trust in Homexom and are committed to providing a positive shopping experience for every customer.